Services

Customer Service

Leave lasting impressions during moments that matter

A compelling loyalty proposition is successful only when delivered to customers without friction or hassle. Choosing customer service delivered by Ascenda elevates your valuable program by turning moments of customer need into moments of delight. Reducing, rather than creating, friction leaving long-lasting positive impressions.

Key benefits
  • Exceptional service levels
  • 24/7 global coverage
  • Multi-language support
  • First contact resolution
Exceptional service levels
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Reliable 24/7 availability is the foundation. We respond to emails in less than an hour and answer calls and chat requests in 60 seconds. Premium service that delights your members with every interaction.

Multi-language support
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With in-sourced servicing centres across 4 continents, we serve loyalty program members in 180 countries and 25 languages. For a locally relevant experience – whatever the channel.

First contact resolution
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The fewer interactions are needed to resolve an inquiry, the better the customer experience. With core processes and team culture centred around first contact resolution, Ascenda achieves top satisfaction results.